outsora

Insurance BPO services

Service beyond expectations

outsora remote staffing solutions are exclusive to the Insurance industry. Our delivery and production center guarantee’s your documentation turnaround will be faster and more precise thereby reducing your E&O exposure and improving your customer service.

outsora P&C BPO Services

New Business

  • Data Management
  • Channel Support
  • Sales/ quote acceptance & conversion

Policy Set up

  • Policy Delivery
  • Policy verification/ validation
  • Follow up
  • Policy/ certificate issuance

Policy Changes

  • Customer service
  • Decoding
  • encoding
  • Input data
  • Updating
  • Name/ owner/ address changes
  • Certificate re-issuance
  • Adjustments/ endorsements/ rider & coverage changes
  • Renewals and quotes
  • Cancellations

Claims

  • First notice of loss
  • Claim set-up
  • Investigation/ examination
  • Review & assessment
  • Coding
  • Reserving
  • Policy specific emergency assistance
  • Supplier support

Support Services

  • Document management
  • IT support
  • Remote Staffing
  • F & A
  • Analytics

Underwriting Support

  • Application Review/ Quotes
  • Loss Run Analysis
  • Premium Calculations

Premiums

  • Collections
  • Remittance exceptions
  • Direct bill reconciliations
  • Refunds
  • Billing
  • Premium mode changes
  • Bank changes
  • Excess/ deductable management
  • Settlement Agreement
  • 3rd Party Claims (property damage & bodily injury)
  • Subrogation
  • Recoveries
  • Fraud checks
  • Claim finalization

Payments

  • Statement of Values
  • Terrorism
  • Customer service
  • Settlement payments
  • 3rd party payments
  • Closing payments
Insurance Back Office Process Outsourcing| BPO Services
Insurance BPO services


Insurance BPO services
 Insurance Back Office Process Outsourcing| BPO Services

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